Lodge a Grievance | NATIONAL PENSION SYSTEM TRUST

National pension trust

Lodge Your Grievance

As per the provisions of the PFRDA (Redressal of subscriber Grievance) Regulations 2015 and the subsequent amendments, you can raise your grievances through the Central Grievance Management System (CGMS) of the respective Central Recordkeeping Agency.

The grievances shall be directed to the concerned intermediary or office for taking necessary action . The resolution remarks provided by the concerned entity are intimated to you at your registered email ID and you can view the same online as well.

To lodge your grievance online, please click on the respective CRA under which your PRAN is associated.

Please exercise your choice of CRA

You can also visit your PoP-SP to lodge a grievance offline.

If you are not satisfied with the grievance response on the CGMS portal or have not received a resolution, you may write to us here.

FAQs

Where can I lodge my grievance?

You can lodge your grievance through the CGMS portal on the CRA portal online. You can also visit your PoP-SP to lodge a grievance offline.

What is the turn around time (TAT) for grievance resolution?

The grievance should be disposed off by the entity against which the grievance is raised within 30 days from the date of its receipt.

Is there any reference number/ token number against the grievance raised ?

Every time you raise a grievance through the online NPS portal, a token number with respect to it, is generated. This number will be the reference to check the status in the future.