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NPS TRUST

Grievance Redressal Policy

National pension trust

Grievance Redressal Policy of NPS Trust

Grievance Redressal Policy of NPS Trust

(File Size : 659 KB)

Procedure for handling the escalated grievances

Procedure for handling the escalated grievances

(File Size : 468 KB)

Grievance Regulations
Grievance Redressal Policies of intermediaries
Category Name of entity Policy
CRA Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) pdf(548 KB)
Computer Age Management Services Limited pdf(229 KB)
KFin Technologies Limited pdf(298 KB)

FAQs

What is the email address of the grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is grievances[at]npstrust[dot]org[dot]in
What is the email address of the chief grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is cgro[at]npstrust[dot]org[dot]in
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in thirty days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file a representation against the entity concerned for resolution.
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