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NPS TRUST

Lodge a Grievance

National pension trust

Lodge a grievance

Lodging Your Grievance

As per the provisions of the PFRDA (Redressal of subscriber Grievance) Regulations 2015 and the subsequent amendments, you can raise your grievances for resolution through the Central Grievance Management System (CGMS) of the Central Recordkeeping Agency.

The grievances shall be directed to the concerned intermediary or office for taking necessary action. The resolution remarks provided by the concerned entity are intimated to your registered email ID and also can be viewed online.

To lodge your grievance please click on the following link

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You can also visit your PoP-SP to lodge the grievance offline.

If you are not satisfied with the grievance response on the CGMS portal or have not received a resolution, you may write to us here or reach out to us at ‘Toll Free Helpdesk Number: 18005706778’.

FAQs

Where can I lodge my grievance?
You can lodge your grievance through the CGMS portal on the CRA website online. You can also visit your PoP-SP to lodge a grievance offline.
What is the turn around time (TAT) for grievance resolution?
The grievance are required to be disposed off by the entity against which the grievance is raised within 30 days from the date of its receipt.
Is there any reference number/ token number against the grievance raised ?
Every time you raise a grievance online, a token number is generated. This number will be the reference to check the status of grievance in the future.
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