Grievance Redressal Policy of NPS Trust
Grievance Redressal Policy of NPS Trust
(File Size : 659 KB)
Procedure for handling the escalated grievances
Procedure for handling the escalated grievances
(File Size : 468 KB)
FAQs
What is the email address of the grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is grievances[at]npstrust[dot]org[dot]in
What is the email address of the chief grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is cgro[at]npstrust[dot]org[dot]in
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in thirty days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file a representation against the entity concerned for resolution.